Delivery and Returns

Delivery

Below you will find details of our delivery and returns policy. If you have any questions at all, please feel free to Contact Us.

Royal Mail Standard Delivery:   This service costs £3.95 per order.

We aim to dispatch your parcel within 5 working days (excluding weekends) after you place your order, subject to the item being in stock.  Royal Mail standard deliveries normally arrive within 3-5 working days after dispatch.

Your order may arrive anytime between 7am and 9pm and a signature may be required on receipt of your parcel.  Deliveries are not made on Sundays or Bank Holidays.

If you’re not in when your parcel arrives, a card will be left telling you where it is.  It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery.

Royal Mail Special Delivery:   This service costs £7.00 per order.

Your parcel will be dispatched within 3 working days (excluding weekends) after you place your order, subject to the item being in stock.  Royal Mail Special deliveries should arrive the day after dispatch.

Your order may arrive anytime between 7am and 1pm and a signature may be required on receipt of your parcel.  Deliveries are not made on Sundays or Bank Holidays.

If you’re not in when your parcel arrives, a card will be left telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery.

Courier Service:   Cost depending on timing and location for delivery

If you would like your order sent by courier please Contact Us by email to arrange this.

Returns

Refund/Exchange
You can return any item for a refund, or you can exchange it for a different bag (subject to availability) within fourteen days of receipt of the order.

If you do intend to return any item you must notify StowBags by email on returns@stowbags.co.uk, within seven days of original receipt of the order.

An item can only be returned for refund or exchange if it is unused and it will be inspected upon return.

Please quote your order number in all correspondence.

If you have placed an order but have changed your mind, then you can return or cancel your order under the Distance Selling Regulations.

Faulty Products
If an item has been damaged in transit you must notify StowBags by email on returns@stowbags.co.uk, within twenty four hours of original receipt of the order.

If you believe an item to be damaged you must notify StowBags by email on returns@stowbags.co.uk, within twenty four hours of original receipt of the order.

If an item is faulty, or has been damaged in transit please include details of the damage in your email, along with photographic evidence.

Distance Selling Regulations
If you wish to cancel your order you must notice StowBags by email on returns@stowbags.co.uk within seven working days of original receipt of the order.

If you have already received your order you will need to return all of the items.

All items must be received by StowBags in their original condition and will be inspected on their return.

Refunds and Delivery Costs

If all criteria above are met StowBags will refund you the cost of the order.  This does not include the original delivery charges, or any costs you incur in order to return the product to StowBags.

If StowBags give you written confirmation that your entire order was faulty or incorrect, they will refund the cost of the order, including the original delivery charges, and any reasonable costs to return the package to StowBags.

If the order was cancelled under the UK Distance Selling Regulations, then StowBags will refund the cost of the order, including the original delivery charges, but not any costs you incur returning the product to StowBags.   Bespoke or personalised bags are not included in the UK Distance Selling Regulations and cannot be returned if you change your mind.

Return items are the responsibility of the customer until they are received by StowBags so we recommend that you obtain a proof of postage.

StowBags are not responsible for any items that are returned to us by mistake.

 

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